Digital Engagement Coordinator: Khoros

Project Description/Client Goals

Assisted with managing Johnson & Johnson’s Talent Acquisition, Vision, Corporate, and Janssen social media pages since 2021.

  • Increase social media following on X and increase community engagement on LinkedIn via a refined social media strategy.

  • Strengthen the Johnson & Johnson online community by highlighting key areas of engagement.

  • Measure the impact of social media marketing efforts via tracking key KPIs.

Samples of Strategic Recommendations for Johnson & Johnson:

  • “To establish a more interactive audience base on X, consider avoiding posts that reiterate information identically from LinkedIn. In April, ~75% of the posts on X shared the same information from LinkedIn and utilized the same formatting. For future posts, consider using X as a way to hone in on topics discussed on other platforms so that overlapping community members within the audience receive unique information. For example, if information and a resource are shared on LinkedIn, consider adjusting the post for X by highlighting specific elements within the resource in the copy and formatting with minimal text and a direct CTA to drive engagements.”

  • “The success of the Hiring Process post can be partly attributed to the clear, direct post copy and the inclusion of career-related resources. Career resources consistently perform well for the brand across platforms, particularly when featuring the POV of an employee or recruiter, as seen in other posts. Continue to use X as an opportunity to educate community members by sharing career guidance and resources. Given the brand’s background as an industry leader, this is an opportunity to create more value for the X audience and begin to grow increased engagement on the platform.”

Results:

  • Increased following across several Johnson & Johnson Vision social channels between October 2021 and May 2022

    • Facebook (+65%)

    • X (+30%)

    • LinkedIn (+25%)

  • Content centered on user preferences drove higher engagement rates, with peak ERs of 7.98% on Facebook, 7.26% on LinkedIn, and 1.66% on X in 2022.

Project Description/Client Goals:

Ideated creative content for SeaWorld from 2021 to 2023 for use on social platforms. Provided social listening reports in crisis moments.

  • Increase brand reputation by expanding the SeaWorld brand loyalist community.

  • Activated on current trends to illustrate brand relevancy.

  • Monitor for any critical issues involving crisis moments.

Additional Samples of Content Ideation Insights for SeaWorld:

Results:

  • Increased brand relatability and drove higher levels of positive engagement.

  • Actualized engagement with current trends resulting in increased overall engagement metrics.

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