Digital Engagement Coordinator: Khoros
Project Description/Client Goals
Assisted with managing Johnson & Johnson’s Talent Acquisition, Vision, Corporate, and Janssen social media pages since 2021.
Increase social media following on X and increase community engagement on LinkedIn via a refined social media strategy.
Strengthen the Johnson & Johnson online community by highlighting key areas of engagement.
Measure the impact of social media marketing efforts via tracking key KPIs.
Samples of Strategic Recommendations for Johnson & Johnson:
“To establish a more interactive audience base on X, consider avoiding posts that reiterate information identically from LinkedIn. In April, ~75% of the posts on X shared the same information from LinkedIn and utilized the same formatting. For future posts, consider using X as a way to hone in on topics discussed on other platforms so that overlapping community members within the audience receive unique information. For example, if information and a resource are shared on LinkedIn, consider adjusting the post for X by highlighting specific elements within the resource in the copy and formatting with minimal text and a direct CTA to drive engagements.”
“The success of the Hiring Process post can be partly attributed to the clear, direct post copy and the inclusion of career-related resources. Career resources consistently perform well for the brand across platforms, particularly when featuring the POV of an employee or recruiter, as seen in other posts. Continue to use X as an opportunity to educate community members by sharing career guidance and resources. Given the brand’s background as an industry leader, this is an opportunity to create more value for the X audience and begin to grow increased engagement on the platform.”
Results:
Increased following across several Johnson & Johnson Vision social channels between October 2021 and May 2022
Facebook (+65%)
X (+30%)
LinkedIn (+25%)
Content centered on user preferences drove higher engagement rates, with peak ERs of 7.98% on Facebook, 7.26% on LinkedIn, and 1.66% on X in 2022.
Project Description/Client Goals:
Ideated creative content for SeaWorld from 2021 to 2023 for use on social platforms. Provided social listening reports in crisis moments.
Increase brand reputation by expanding the SeaWorld brand loyalist community.
Activated on current trends to illustrate brand relevancy.
Monitor for any critical issues involving crisis moments.
Additional Samples of Content Ideation Insights for SeaWorld:
Results:
Increased brand relatability and drove higher levels of positive engagement.
Actualized engagement with current trends resulting in increased overall engagement metrics.